These general terms and conditions apply to your purchases on, and your use of, the website www.myeuts.com. The terms and conditions constitute an agreement between you and Space Invest OÜ company identity number 12142417. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.
Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.
Euts shoes are made to order. Let's slow things down. Please
allow 2-10 working days for your order to be completed ready for shipping. Time for delivery
depends on your location. Estonia delivery 1-2 working days, International delivery
to Europe 3-15 working days (usually 5 days).
All made to order shoes will have unique variations from the items pictured, as they are made by hand. Subtle differences in color and texture may be present. Computer and phone displays may distort color. If you have any questions or concerns, please contact us.
Shipment and delivery
Euts handles and delivers your order as soon as possible. Euts cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included outside the EU.
Can EUTS send my orders in one delivery?
We handle and deliver a large number of orders. All orders are processed separately by order number and can therefore not be combined. At EUTS, we kindly ask for your understanding as we are unable to search through orders to combine them in one delivery.
To shop with EUTS on credit, you must be 18 years of age or have permission from a parental guardian.
The shipment and your responsibilityIf you wish to check the status of your shipment, please contact us at firstname.lastname@example.org and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. EUTS is not responsible for situations where the shipment has been returned to EUTS due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.
Should you fail to pick up the shipment / courier cant reach you within the specified time, we can charge you for costs relating to returning the parcel to us, administrative costs involved and costs for new shipping.
Exchanges and returns
Shoes can be returned within 14 days, shipping at buyers expense.
Please note: pesonalised products can not be returned. Full refund applies only if the product has not been used and its conditions are like new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, EUTS is entitled to establish a deduction amount for the decline in value, or to deny the return. The right of cancellation does not apply to sales products. EUTS is not responsible for any late payment fees.
Please contact us if you want to return your prdouct.
EUST reserves the right to cancel an order, without further notice. EUTS reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.
EUTS shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavourable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.
The best way to get in contact with us is by e-mail: info @myeuts.ee
All prices includes VAT.